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We are still delivering orders and offering click and collect, please read our COVID-19 update for more information.
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Frequently Asked Questions

 

Dispatch & Delivery


Can you ship my parts anywhere?
We specialise in sending equipment not just to the UK but anywhere in the world (apart from some places under embargo). We use many of the world's most popular carriers to ensure your delivery arrives where you want it and when you want it.

Also, due to carrier restrictions, we are unable to deliver to the following places;

  • PO Box Addresses
  • Individual Boats (Please provide us with a Marina Office delivery address)

How much will it cost to ship my parts?
For a full list of the shipping options we have available for worldwide delivery please see our shipping information.

 

Managing your Account


Why can't I log in to my account on your new website?
All account passwords have been reset, meaning you will you need to set a new password in order to log in. You can do this by clicking "forgotten your password?" on the sign in page and you will receive an email with instructions on how to change your password.

Can I change the billing or delivery address on my account?
Yes! Simply click "My Account" found at the top of the website next to the search bar, and choose "Address book". From here you can edit, delete and add new billing and shipping addresses.

How do I change my password?
Simply click "My Account" found at the top of the website next to the search bar, and choose "Change password". From here you can change your password and it must contain at least 8 characters and contain one uppercase character.

How do I update my contact details?
Simply click "My Account" found at the top of the website next to the search bar, and choose "Personal details". From here you can edit your name, email address and telephone number. If you are a credit account customer, please contact our Accounts department to edit this information.

How do I view my past orders?
You can view you orders by clicking "My Account" found at the top of the website next to the search bar, and clicking "Order history".

 

Prices & Payment


How can I pay for my order?
We accept most major credit/debit cards. For further details regarding the credit/debit cards we accept, or for information regarding other methods of payment, please contact us. We also accept payment from Verified PayPal accounts.

We no longer accept cheques as a form of payment.

If you are collecting your order from one of our branches, please be aware that you will need to pay at the time of order.

I was given a promotional code. How do I use this against my order?
Click on "My Basket" located at the top right of our website (do not click "Checkout"). When in your basket there will be an area to enter promotional codes, this is located to the right below your basket total. Enter your code and click the "Apply" button.

What is the CVN number required on credit card orders?
The CVN (Card Verification Number) or CSC (Card Security Code) number is a compulsory field. We cannot accept an order without these three digits. They can be found on the reverse of your card, usually on the signature strip, as the last 3 digits.

 

Miscellaneous


Do you recycle electrical components?
ASAP Supplies are a responsible supplier of items covered by the EU Directive on WEEE (Waste of Electrical and Electronic Equipment). The range of included items is vast, but in our case includes fluorescent lighting and items with electrical circuit boards. As part of the regulations, many retailers make a financial contribution to increase and improve the number of recycling locations for electrical goods.

What is your Email disclaimer policy?
The information contained in our Emails may be confidential, privileged and copyright protected. They are intended for the named recipient(s) only and must not be copied, disclosed, distributed or disseminated in any form. If you receive a message in error and are not a named recipient please contact the sender and delete it immediately. Any views or opinions expressed are solely those of the author and do not necessarily represent those of ASAP Supplies. Whilst our emails have been scanned for viruses prior to transmission the emails and any attachments to it cannot be guaranteed to be virus or error free. ASAP Supplies does not accept any liability whatsoever for any loss or damage howsoever caused as a result of the transmission of these messages by email.

 

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