Delivery Information

Latest COVID-19 Update - Tuesday 30th November 2021

There will be no change to our online service and we are operating as normal for orders and deliveries.

We encourage you to place your order online or by phone before visiting our branches. 

Please allow us 1 working hour from placing your order for us to have your items ready for collection. Our Beccles and Hamble branches collection opening hours will now be 8:30am to 5:00pm Monday to Friday.

In line with the most recent guidelines and the government’s advice, it is now mandatory to wear a mask in our stores if they are able to do so, while Covid cases remain high across the country.

View our Covid 19 Risk Assessment
 

Delivery Information

We specialise in supplying marine equipment not just to the United Kingdom but to anywhere in the world. We use many of the world’s most popular carriers to ensure your delivery arrives safely and on-time.

We offer a selection of couriers for your online order based upon your order value, weight and dimensions. Royal Mail post is not a traceable service and for this reason we limit the use to small, low-value orders in order to keep your order safe.

Due to carrier restrictions, we are unable to deliver to the following places:

• PO Box Addresses.
• Individual Boats (Please provide us with a marina office delivery address).

ASAP Supplies are an internet-based mail-order company and are therefore legally unable to participate in the VAT Retail Export Scheme, where VAT is reimbursed to customers who are purchasing the goods for personal export outside of the EU. For any questions or issues regarding your shipment, please email customerservices@asap-supplies.com, or call us on 01502 716993.
 

Carriage Guide

We have created the following carriage guide, listing the most common carriage options. This is just a basic guide, and there are usually other carriage options available when you place your order. All carriage options are determined by location, weight and package contents.

We are able to offer a ‘Next Working Day’ service to UK Mainland for orders placed before 3:30pm Monday – Friday. We also provide Same Day Dispatch for all other orders placed before 2:30pm Monday – Friday, including Next Working Day options to UK Offshore. Our carriage options to the UK also include timed deliveries and Saturday deliveries. Please note that orders are not dispatched on Saturdays or Sundays and as such we do not class these as working days.
 

Examples of UK Delivery Rates

Examples of Rest of World Rates

Worldwide Delivery

We deliver worldwide using DPD, DHL and Royal Mail's Standard and Tracked services.

Royal Mail International Standard Parcels are not traceable and are usually delivered within 5 days to Western Europe, 7 days to Eastern Europe, and 10 days for the rest of the world, following the day of posting. However, this is not a guaranteed service. Royal Mail provides a tracking number for items sent using their Tracked Service and delivery can be up to one day faster than their Standard Service.

Export orders will be despatched once all items from your order are in stock. All products are sold on a Delivered Duty Unpaid basis meaning the buyer is responsible for import clearance and any applicable local taxes or import duties.

Please be aware that couriers may also charge customs clearance and handling fees, unfortunately, these differ between couriers. Please contact us if you require further information

Free Delivery

We offer carriage free delivery options to UK, Ireland and Scottish Islands on qualifying orders subject to the order value, weight, delivery destination and dimensions. Our carriage free UK and Ireland delivery options are available for orders over £100.00 (Nett ex-vat) under 40Kg's.

We also provide a free next day local delivery service for orders over £25 (Nett ex-vat) exclusively for our Trade customers. This service applies to orders being sent to any NR, IP, SO and PO postcode.

Delivery Times

We will always provide you a lead time if an item is out of stock. If your order is required in connection with the involvement of other parties, e.g. to carry out work, we would advise allowing extra time in case of matters beyond our control, such as transport problems or adverse weather, which could mean we are not able to keep to our usual speedy and reliable delivery times.

You can use the following links to check for official service delays for some of our carriers:

• DPD
• DPD Local
• DHL
• Royal Mail

Collections

We are operating a Click and Collect service at our Beccles and Hamble branches. Orders can be placed online or over the phone, but please allow us 1 hour to process your order before collecting. More information about branch locations and opening times can be found on our Contact Us page. Please refer to our latest COVID-19 update at the top of the page for further information.