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I no longer require an item

I have asked for a collection, when will this take place?

If you have requested a collection one of our agents will be in contact in the next 24 hours to arrange a collection on a day that suits you. (fees apply).

How long will my refund take?

All returns will be processed within 7 days of receipt. (Please allow 2-3 days for the balance to show once your card has been credited).

What if I have received the incorrect item?

In the event of receiving the incorrect item please contact us 01502 718243 or email

Am I able to exchange my item?

We are unable to offer exchanges at this time.

What if I am unable to print the label off?

If you are unable to print this label, please make a note of your RMA number on piece of paper along with your name, order number and your address and add it inside your return.

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