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Security Incident

Website Security Communication - 5th October 2018

We are now able to confirm malicious software was present on our site between 21 August 2018 2pm to 10am on 25 September 2018.

If you used www.asap-supplies.com during this time, the data detailed below has been compromised, dependent on how you interacted with the website:

All customers inputting any of the following data during the above dates:

• First and last name

• Billing address

• Shipping address

• Phone number

• Email address

PayPal and A.S.A.P Supplies Ltd account holders:

• As above (no payment details compromised)

Customers who entered payment details and completed their purchase and customers who entered their payment details but did not complete their purchase:

• As above, plus:

• Card number

• Expiry date

• CVV - security code

What to do now?

If you have not done so already, please call the number on the back of your card and let the issuing financial institution know to cancel your card/s used on our site during these dates. Please also review your credit card and bank statements, looking for unfamiliar or suspicious activity. If you see a transaction that isn’t yours, contact your financial institution as a matter of urgency.

We sincerely apologise for this experience and want to reiterate that we are fully committed to protecting your data. We continue to work with the Police, Action Fraud and Information Commissioner’s Office (ICO) to investigate this incident in depth.

If you think you have been a victim of fraud please report it to Action Fraud, the UK’s national fraud and internet crime reporting centre, on 0300 123 2040. If you have further questions or concerns, you can contact our customer services team on dsincident@asap-supplies.com who will do what they can to help you.


Website Security Communication - 29th September 2018

We are writing to advise you that we have detected malware on certain pages of our www.asap-supplies.com website. This event may have disclosed your personal and payment data.

We are taking this incident extremely seriously and want to reassure you that we are fully committed to protecting your data. We have informed the Police, Action Fraud and Information Commissioner’s Office (ICO) and our investigations are currently ongoing.

The information that may have been compromised includes customer name, address, shipping address, email address, telephone numbers and payment details.

The next steps to take:

If you think your debit or credit card details have been affected, you will need to inform your financial institution and request a replacement card as soon as possible. Please call the number on the back of your card and let the issuing financial institution know your concern.

We also suggest that you regularly review your credit card and bank statements, looking for unfamiliar or suspicious activity. If you see a transaction that isn’t yours, contact your financial institution immediately.

Protective steps to take to minimise the risk of fraud:

Exercise caution with websites offering to check if someone’s details are included in the breach.

Do not pay anyone offering to remove personal details from the leaked data as this cannot be done.

If you receive an unsolicited email, text, letter or phone call requesting personal information, you should not respond.

Never reveal your full passwords, login details or account numbers, unless you are certain of the identity of the person making the request. Never click on any unrecognised links. You can call the person back and check the telephone number online if you were called and are unsure of the person’s identity on the phone.

If you think you have been a victim of fraud you should report it to Action Fraud, the UK’s national fraud and internet crime reporting centre, on 0300 123 2040*.

We sincerely apologise for this experience and will be in touch again soon with further updates.

If you have any concerns in the meantime, please email dsincident@asap-supplies.com

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