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Careers


We currently have the below opportunities to join our team:

 

Job Title: Customer Support Administrator

Hours: 37.5 – 42.5 per week - Monday to Friday & Saturday rota

Duration: Permanent

Job Outline:

As a Customer Support Administrator a major part of your role would be answering customer calls and processing orders resulting from these calls. Other key responsibilities of the role include the processing and management of customer service & sales related communication, maintaining excellent customer and supplier relations, and supporting sales and IT with meeting the customers’ requirements.

Key Duties / Responsibilities:

A complete outline of the role and company requirements are detailed in the Core Competency statements details as 'Customer Support Administrator'

• To produce and manage sales using telephone, fax, web and face to face methods

• Support web sales via live chat, email and telephone

• Keeping customers up to date with the progress of their orders by telephone and email.

• Making sure that customers’ orders are processed and dispatched as and when required.

• Deal with customer enquiries and complaints within the limit of your authority

• To liaise with relevant staff providing support and information relating to customer queries.

• To organise your workload to ensure customer service level and targets are exceeded.

• Dealing with returns and cancelled orders, processing all relevant paperwork.

• Updating and maintenance of customer/purchasing information onto computer database.

• To attend relevant training courses and be available for Supplier/customer meetings as required.

• Awareness of Health and Safety in the area of work.

All staff are required to be flexible and undertake a range of tasks in line with the smooth running of the business and may be requested to work outside of standard office hours and in other locations as necessary.

Job information:

• Start date – as soon as possible

• Pay starts at National Minimum/Living Wage rates dependent on age

Required skills:

• Commitment to excellent customer service

• Confident, friendly and helpful phone manner

• Sales experience

• An ability to learn quickly, especially technical information

 



Job Title: Warehouse Assistant

Hours: 37.5 – Monday to Friday & Saturday rota

Duration: Permanent

Job Outline:

• To assist in the general day to day running of the warehouse

• To assist with the smooth process of expediting customer orders efficiently & accurately

• To assist with dealing of goods in & out, and checking on the quality control of goods

• To ensure stock is managed appropriately and that all stock is stored safely to protect the working environment for all colleagues

Key Duties / Responsibilities:

A complete outline of the role and company requirements are detailed in the Core Competency statements details as 'Warehouse Assistant'

• Health and Safety in the area of work

• Ensure that orders are distributed to target, including quality control and timescales in line with KPIs and Company projects

• Picking and packing as required

• Goods in as required

• To attend department meetings as required

• To understand stock levels within the warehouse including allocating bin locations accordingly using the most time efficient picking routes and locations

• Assisting with boat show build/breakdown as required

• Counter collections and order processing

• To deliver customer orders using the company van

All staff are required to be flexible and undertake a range of tasks in line with the smooth running of the business and may be requested to work outside of standard office hours and in other locations as necessary.

Job information:

• Start date – as soon as possible

• Pay starts at National Minimum/Living Wage rates dependent on age

 

You can send a copy of your CV to the following email address: personnel@asap-supplies.com or, alternatively by post to:

Personnel Department
A.S.A.P. Supplies Ltd
Reed House
Ellough Industrial Estate
Beccles
Suffolk
NR34 7TD

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