Despatch & Delivery
Q: Can you ship my parts anywhere?
A: Yes! We specialise in sending equipment not just to the UK but anywhere in the World. We use many of the World's most popular carriers to ensure your delivery arrives where you want it and when you want it.
Due to carrier restrictions, we are unable to deliver to the following places;
- PO Box Addresses
- Individual Boats (Please provide us with a Marina Office delivery address)
Q: How much will it cost to ship my parts?
A: We are able to provide "Next Working Day" services to all of England and some of Southern Scotland, and standard courier delivery services to the entire World. Next Working Day carriage starts at £5.25, however all carriage prices are subject to variation based on order value, weight, volume, urgency and delivery area.
Q: My only delivery option is "Delivery to be Quoted"; what does this mean?
A: If you are offered "Delivery to be Quoted", your basket includes an item or items that exceed either our carriers' weight or volume requirements, or your delivery address is outside Europe. Selecting "Delivery to be Quoted" will allow you to submit your basket for a delivery quotation. Simply add any notes that you would like to send to our Sales team and click "Get Quote". We will respond within one working day, and you will be notified by email when your quote is complete.
Q: If a part is not in stock, how long will I have to wait for delivery?
A: Most parts listed are available within 7 days. However, a few parts can take up to 28 days to obtain, or longer. We will always advise you if we are out of stock, or if the item is a non-stock Special Order part.
Q: Why are the best prices available online?
A: We love to speak to you, but when you choose to order online, for the most part, it is an automated process. If we don't have to be involved in the processing, then we can pass on a small saving to you as a thank you.
Managing Your Account
Q: How do I view my past orders?
A: By clicking the "My Account" link, found at the top right of the website, you can view your most recent orders. You can also click to see all past orders.
Q: How do I change my password?
A: Simply click the "My Account" link, found at the top right of the website, and choose "Change Password". Passwords must contain at least 8 characters and contain at least one number and one letter.
Q: Can I change the billing or delivery address on my account?
A: Yes! Simply click the "My Account" link, found at the top right of the website, and choose "Address Book". From here you can edit your billing address*, edit or delete existing delivery addresses, or add new delivery addresses to your account.
Q: How do I update my contact details?
A: Simply click the "My Account" link, found at the top right of the website, and choose "Account Details". From here you can edit the name, billing address, telephone and fax phone numbers on your account.*
*if you are a credit account customer, please contact our Accounts department to edit this information.
Prices & Payment
Q: How can I pay for my order?
A: We accept most major credit/debit cards. For further details regarding the credit/debit cards we accept, or for information regarding other methods of payment, please contact us.
We also accept payment from Verified PayPal accounts. Please click here to learn more about what it means to be PayPal Verified.
We no longer accept cheques as a form of payment.
If you are collecting your order from our warehouse, please be aware that you will need to pay at the time of order.
Q: What is the CVN number required on credit card orders?
A: The CVN (Card Verification Number) or CSC (Card Security Code) number is a compulsory field. We cannot accept an order without these three digits. They can be found on the reverse of your card, usually on the signature strip, as the last 3 digits.
Q: Some prices on your website are shown as £0.00. Does this mean they are free?
A: No. These are parts that are not stocked and are price on application.
Q: I was given a promotional code. How do I use this against my order?
A: During the first stage of the Checkout you are given the chance to review and confirm your Basket. This stage also includes an area to enter promotional codes. Enter your code and click the "Validate" button.
Returns & Refunds
Q: How do I return an item?
A: You can use our online Returns facility. Alternatively, call us on 0845 1300 870 and we would be happy to help you.
Miscellaneous
Q: Do you recycle electrical components?
A: A.S.A.P. Supplies are a responsible supplier of items covered by the EU Directive on WEEE (Waste of Electrical and Electronic Equipment). The range of included items is vast, but in our case includes fluorescent lighting and items with electrical circuit boards. As part of the regulations, many retailers make a financial contribution to increase and improve the number of recycling locations for electrical goods. For more information on the recycling of electrical components, please visit the Recycle More website.
Technical Information
Q: What does Single Station and Dual Station mean?
A: Single Station refers to vessels with one control and monitoring position in the wheel house only. Dual Station refers to vessels with two controls and monitoring positions, for example, one in the wheel house and one on the flybridge.
Q: What is Tonval? Need to know more about our non-ferous fittings?
A: We take marine safety very seriously. Underwater fittings can be a major concern, and we have been increasingly asked questions regarding the names, composition and specifications of the fittings we supply. For your convenience we have produced a Microsoft Excel spreadsheet. This information is direct from the manufacturer/distributor, and is accurate to the best of our knowledge: click here to find out more.
Q: How can I identify the correct BSP/NPT size fittings that I require?
A: Please refer to this useful guide:
